Good ECommerce IT Solutions

A lot of the support requests we get on a regular basis are from eCommerce users who are having some software difficulty. When you look at the range of eCommerce platforms available, such as Magento, Shopify, WooCommerce, OpenCart and Prestashop, there is no wonder that there’s confusion out there.

The best solution for you, as an eCommerce site, should always be the platform that offers the best IT support. Many of these platforms are open source and completely free at the point of use, but offer premium support services which is where they make their money.

In our opinion, Magento offers best of both worlds. It has a killer user community offering free suport and help through forums, as well as a paid support service for enterprise users.

This is mainly why Magento has grown to become one of the most popular sites out there. And we see this time and time again, online retailers, such as UK department store Harvey Nichols and Yorkshire-based beds retailer Quiet Night Beds.

Of course Magento isn’t the only game in town, but let’s look at the competition. WooCommerce is one free popular choice. However, it must be rememebred, that WooCommerce is just a plugin – not an “all-in-one” solution. What you can do with it is limited.

At first glance, this may mean that there will be less need to look for IT support, mainly cost the software is so simpe. However, to get anything decent to work on WooCommerce, you’ll need developer level skill, which means you’ll need IT support. And WooCommerce just doesn’t cut it in that deparment.

Another option could be PrestaShop. But PrestaShop has next to no free support and all IT support is charged at a premium. This can get incredibly costly considering how difficult PrestaShop is to master. Admittedly, they do have a thriving community, so you’ll always find answers in their support forum. However, this by now way makes it a leader in the market.



Best Official IT Support Services 1-3

Your experience of IT support can vary from depending on the product or service you buy. While here ate Freeithelpdesk we strive to provide you the best free support available, below are some of the IT support services you’ll find from other companies.


Microsoft is a personal favorite of ours. Considering the Seattle software giant provides the hardware and programs that underpin much of our technology driven world, you’d expect their service to be top notch. And Microsoft doesn’t dissapoint. Its online support site is for everything related to Windows, Office, Lumia devices, XBox, Windows Phone, OneDrive, Surface, Skype and much much more.


Unlike Microsoft, Google’s products cost consumers next to nothing. Their GMail, Android devices and search engine are free at the point of use. Which means less money is given to support services for these platform. However, Google still knows the value of keeping its software and services running bug free to its army of users, which is why we have no problem recommending Google’s support service.


Rounding out our list of three is Korea’s electronics behemoth, Samsung. As a transnational coporation, it has become one of the most dominant forces in the world of technology, precisely because it can keep its costs low. But that doesn’t mean Samsung has scrimped on its support service. Whether you have problems with your phone, tablet, TV or Laptop, this company has it covered with a support team that is responsive, prompt and actually solve your IT related issues.